Buy the Resolution,
We Do the Rest

Custom conversational AI as a service from leading experts in care, CX, and voice automation. We’ll implement your dream roadmap the way you would.

Spotlight Client Results:

World’s Largest Online D2C Wireless Carrier

saved per year

$ 10 M+

Customer satisfaction

Tens of Millions

interactions resolved

10 %

of portfolio, in/outbound

Founding team built experiences for

The operations this team has led have been recognized industry-wide

☆ Customer Care

☆ Reader’s Choice

☆ Best Of

☆ Provider of the Year

We Know You,
We Were You

Executed at Our Brands and in Our BPOs

We’ve done this from the inside and now we do it for you. We saved $100M+ implementing AI with award winning CSAT (JD Power, PCMag, USA Today, Frost & Sullivan, etc.) before offering the same results to you. No one else can say that.

Billions of Calls Handled as Operators

We fielded billions of these calls before we automated them: the agents, the scripts, the tools, the IVRs and the workflows. Only we know how complex your customer operations can be, and how to leverage AI to optimise it for you and your customers.

9+ Years in Automated Voice CX

Nine years of voice and chat from ML to AI. In addition to managing calls, the Candor team has been building enterprise voice and chat AI since 2017, having worked with some of the world’s largest brands.

Excellence Behind Exceptional Results

Ken Lain

Former SVP and Head of CX, Customer Service and Operations, Verizon

Eric Pace

Former Chief AI Officer, Cox Communications

Ian Williams

Former SVP, Care & CX, Mint Mobile

Kelli Hayes

Former Chief Executive Officer, Stellar (BPO)

Seamus Crawford

Chief Executive Officer

Shelly Singh

Former Chief Growth Officer, Fractal.AI

95% CSAT across entire portfolios at enterprise scale

“You’re 750 times better than talking to a real human!”

“I Like an AI with Charm ;)”

“The absolute best AI assistant that I’ve ever heard on a phone!”

“You cleared everything up and this is better than a Human Representative actually!”

“You made my day little bot!”

Custom > Configured

Custom implementations do what platforms can’t

Implementations as unique as your workflows, environments, and customers. Building on a platform with professional services is like replacing your BPOs with answering services.

Finally Finish
a Roadmap

No unfinished roadmaps or endless professional services

Every unhandled use case is revenue Candor can’t bill, so your roadmap keeps moving instead of stalling after the easy intents are solved and you’ve paid your implementation fees (we don’t charge them anyway!).

It’s All On Us

No Resolution, No Fee

Keep the breakage and AHT reductions as our gift

You pay when an issue resolves. An intent that escalates to a human never reaches your invoice, so the risk of a bad answer sits with us instead of you.

No Other Fees (Upfront, Ongoing, or Made Up)

Nothing to earn back, so savings start immediately

No platform fee, no implementation fee, no professional services invoice. There’s nothing to earn back, so the savings land on the first resolution we bill and continue the more we resolve!

No Endless Professional Services

Keep the budget you’d have spent finishing someone else’s platform

No more endless professional services bills or hiring an external contractor who’s an expert on platforms’ “walled gardens. We are incentivized to finish your roadmap, keep expanding it, and keep everything up to date with your business so we can resolve more on your behalf.

Keep up With The Latest and Greatest

Costs for best in class models, deprecations and price hikes never reach your invoice

Models get deprecated and list prices move often. Neither reach your invoice because we price on resolution and absorb whatever sits underneath it, including the rebuild work every time a model changes its behavior.

Every Queue, Every Channel, Every Language

Especially the Difficult Queues

Others pilot easy dispositions to produce impressive resolution rates and disappointing ROI. We cover the whole portfolio, inbound and outbound sales, tech support, retention, collections, and many other queues.

Sales

Outbound

Support

Retention

Collections

Billing

Your existing channels, and beyond

Voice, chat, email, SMS, or whichever channels your care operation supports. We meet your customers where they are.

Every Language 
(and Accent) You Serve

Your customers get the same service in their own language (regional accents too!) on every channel you already serve. No more overpriced, understaffed dedicated queues.

As Good As Your Best Agent

Clone Your Best Agents

Your best agents take every call

We study your top performers and rebuild what they actually do (plus what they wish your tools would let them do!). Rapport, root cause analysis and a quick and full resolution, on every call instead of just a few.

On Brand, Everytime

Your most powerful asset (your brand) shines through in every interaction

Some of the most distinctive brands in the market sound exactly like themselves on Candor. Your voice on every call, no matter how difficult the caller, close enough that callers will think they’ve reached your marketing department.

CSAT

FCR

95%+ Top Box CSAT

Your customers stop asking for a person

We hold 95%+ CSAT and 75% FCR, at or above what the same queues score with your human agents. The callers who do reach a person get one who has already been briefed on the whole conversation.

We Do
the Heavy Lifting

Built Into Your Stack

We move into your stack, you don’t migrate to ours

We build inside the environment you already run, wired into your account, billing, network, and order systems. Our modular architecture continuously optimises performance for your queues, seamlessly integrating the latest AI advances in a fast changing environment.

Pass The Toughest Security Reviews

Security built to meet the highest standards and prevent the incidents that matter most

Your data is handled to the standards required by regulated enterprises and governments, with the controls, logging and auditability needed to meet rigorous security reviews. SOC 2 and ISO/IEC 27001:2022 certified, with data encrypted at rest and in transit, and infrastructure deployed and maintained within your own environment.

30% Resolution Before Any APIs

Start resolving before IT even provides the APIs

Start resolving 30% of your volume before your IT team breaks a sweat. A detailed project plan, weekly meeting, and a dedicated account team help you reach up to 90% resolution, delivering a clear pathway to scale and success.

Live in 4 to 6 Weeks w/ Integration

Launch in front of the whole queue in weeks, not months

Meet the implementation timelines your board expects, backed by a team that has launched customer care operations firsthand and knows where delays arise.

What Else You Get

Your Human Agents Improve (For Free)

Every conversation we handle becomes coaching for your agents. Improving your AHT, CSAT and FCR without standing up additional QA resources or buying another tool to make it happen.

See Everything (Not Just Our Part)

See what your customers are asking, what’s resolving, what isn’t, and exactly why. Across inbound and outbound sales, tech support, retention, collections, and the queues we never touch (most vendors only show you their own numbers!).

Turn Care Into a Revenue Center

The same conversation that resolves a problem can save the account, add a line, or place the order. We treat care as somewhere revenue happens, not just somewhere cost does.

Buy the Resolution,We Do the Rest