Case Studies
In Production at Enterprise Scale
Some of the largest enterprises in the world run Candor in front of their entire care organizations (voice, chat and app, inbound and outbound, care, tech support, telesales, retention, collections, etc.).
Chosen After Bigger Bets Stall
Many clients come to Candor after spending millions on other approaches.
After a $100M+ Internal Build
One parent company spent $100M+ over two years building with a frontier model provider and hadn’t launched a voice bot at scale. Its care team brought in Candor.
After Two Stalled Years
One enterprise spent years and millions with a global systems integrator on voice AI that never reached production. Candor won their RFP and was live in months (3x faster than any prior launch).
After 3 Pilots and an internal build
The world’s largest D2C carrier evaluated more than 25 voice AI vendors and ran three pilots (and one of their own). Candor won and was scaled to 100%.
Proven in the World’s Largest and Most Complex Enterprises
If your operation is large, regulated or messy, we’ve partnered with orgs like yours to launch products despite the complexity. We prepare you for all of the committees, reviews, business cases, etc.
Every Queue in Your Budget
Inbound and outbound sales, tech support, retention, collections, billing, and many other queues. The queue names change by industry. The work doesn’t.
Easily Pass Security Reviews
A critical infrastructure carrier’s privacy impact assessment and independent penetration test. SOC 2 and ISO/IEC 27001:2022 certified, built and maintained inside your own environment.
Prepare for Volume Spikes
Tens of millions of interactions resolved for one client, through major outages, billing cycle spikes, promos and seasonality.
The same delivery model for
Financial services
Insurance
Utilities
Travel
Retail
Subscription commerce
Technology
Telecom
An Example Case Study
Nothing upfront. Live in 4 to 6 weeks. You only pay for what we resolve.
United States
World’s Largest D2C Carrier
After a 25 vendor evaluation, a three way pilot and internal build, the world’s largest online D2C wireless carrier put Candor in front of its whole portfolio, inbound and outbound.
saved since launch, after our bill
$
1
M+
Tens of Millions
interactions resolved
Get These Results in Your Own Queues
Clients described rather than named per confidentiality obligations. Figures current as of September 2026.