FOR IT AND SECURITY LEADERS

Inside Your
Own Environment

Don’t move a workload into somebody else’s tenancy to get started. The build runs where your data already sits and where your controls already apply.

Where Everything Lives

And what it touches

SOC 2

ISO/IEC 27001:2022

Encrypted at rest
and in transit

Responsible AI
controls

Your Customer

Any channel

Voice line, chat, SMS, web, app, etc.

Candor, Built in
Your Environment

SIP and telephony layer

Direct SIP preferred, PSTN with proven middleware as the fallback

Orchestration and guardrails

A dedicated assistant per conversation

Speech and language models

From leading providers, chosen per queue and swapped when a better model ships

Knowledge base

Rebuilt from your content, recordings and training material

Reporting dashboard

Behind your own single sign on

Your Systems, Your Controls

CCaaS and queues

Unchanged. We transfer what we don’t resolve, with full context

CRM and order APIs

Account, billing, network and order systems

Authentication and SMS

Your identity checks, and text links for hard to voice details

Customer data and recordings

Under your access, logging and retention controls

Built and maintained inside your own environment, encrypted at rest and in transit.

Your Controls Apply

Logging, auditability and access

Your Environment

Built and maintained inside it

Our bots are built and operated inside the environment you already run and govern, wired into your account, billing, network and order systems through your own interfaces.

Your Access, Your Logs

Retention policy included

Because the build sits inside your perimeter, your logging, access management and retention policy govern it, and the reporting dashboard sits behind your single sign on.

Nothing Proprietary to Unwind

No studio, no certified contractor market

There’s no authoring layer only we can read and no vendor specific tooling your team has to be trained on.

No Integration Risk to Your Timeline

Up to 30% resolves before a single account action API is integrated

Security, governance and compliance are built alongside the POC, and everything is validated before any production traffic flows. Your security review runs on your own timeline.

Start Without APIs

Knowledge, policy and conversation first

A concierge trained on your program resolves up to 30% even before APIs are integrated.

Then Open Them in Order

Highest value first

Integrations open in the sequence that unlocks the most value. The full roadmap takes resolution to as much as 90%.

Model and Component Changes

Our cost and our risk

Speech to text, text to speech, orchestration and the models are chosen on what performs in your queues and swapped when a better model or component ships. Deprecations and model changes are our migrations to manage.

What We Ask From You

API documentation for the systems the intents need to reach

A telephony handoff, direct SIP preferred, PSTN with middleware as the fallback

A security review on your own timetable, run against your standard

Access provisioning, scoped to what the build touches

A named technical contact for weekly business reviews