FOR CARE AND OPERATIONS LEADERS

Do More With Less

By having a bot that replicates your best agents on 24/7, we’ve helped teams control volume spikes, ensure great OOH support, and bring agent occupancy back below 80%.

We Build, Launch, and Maintain It for You

You approve, provide APIs, and review

Approve the Requirements

We map the intents by volume and by cost from your own calls and chats, providing them for your approval.

Provide API Docs

Whatever your systems already have

Account, billing, order systems, etc. We start with a concierge trained on your program that resolves up to 30% even before APIs are integrated.

Review Results Weekly

Weekly business reviews allow you to see results and review our roadmap implementation without the heavy internal lift of managing an internal project or build team.

Flatten Your Staffing Curve

Handle peaks and overflow without the staffing buffer and OT

Volume doesn’t follow your WFM plan, and peaks are where a care operation is judged and where an automation program can relieve the most staffing pressure.

Faster Answers, Shorter Calls

Efficiency gains before a single resolution

Calls we escalate reach your human agents already briefed, so AHT drops even on what we don’t resolve. Shorter calls bring average speed of answer down, and customers who didn’t wait arrive less frustrated, which brings AHT down further. That cycle is strongest during spikes, when wait times, frustration and AHT climb.

Drop Your Overflow Buffer

Stop staffing for the worst case

Most operations carry extra headcount, OT or an overflow BPO to cover overages. With the bot absorbing spikes 24/7, you can staff to your real baseline and remove that buffer.

Insights to Improve What We Don’t Resolve

Your human agents improve without another tool

We provide you with best in class conversational insights (phrase by phrase sentiment analysis, product improvement ideas and bugs/issue surfacing, etc.) to help you improve your business overall. More importantly, we provide insights into what our bot does differently than the human workflows to help reduce AHT and increase CSAT, NPS, and FCR on the calls that are escalated to humans.

Wording and workflows that resolve on first contact, pulled from live traffic rather than from a workshop

The step where calls turn, so coaching lands on the moment instead of the disposition

Where a human agent is genuinely better, so you staff, train, and QA to it deliberately

Queue level trends across the entire operation, including the queues we don’t yet resolve

Live in 4 to 6 Weeks

A risk free POC, then the roadmap

The team building your solution has launched care operations before and knows exactly where to expect delays and how to prevent them. Thorough requirements, project plans, weekly review meetings and a dedicated account team assure no features or dates are missed.