FOR CX LEADERS

Your Whole Portfolio, in Production

Don’t run a pilot that will score well on a narrow set of intents or queues but fail to drive real resolution at scale. The hardest queues with tens of millions in potential savings are the ones most providers avoid.

Not Just the Easy Dispositions

A high resolution rate on a small portion of volume is easy to produce and disappointing to bank. We go live in front of your entire portfolio as a concierge and cover the queues that matter: inbound and outbound sales, technical support, retention, collections, billing and the rest of what you run.

The Queues Nobody Scopes

Where cost to serve actually lives

Retention, collections and outbound are the queues that carry the cost and the revenue.

Handle Volume Spikes

Outages, billing cycles, promos and seasonality

Volume doesn’t follow your WFM plan. A build that only holds up on an average day is a build you’ll be apologizing for during the next outage.

Covering Entire Portfolios

All Queues, All Languages

We’re live for clients across their entire care orgs (e.g., voice, chat and email, inbound and outbound care, tech support, telesales and retention, in English, Spanish and Mandarin).

It Still Sounds Like You

Your brand is an asset we highlight and build upon

We study your top performers and rebuild what they actually do: opening, rapport, root cause analysis, ownership, close, etc. Then we add the workflows and consistency you wish you had.

Modeled on Your Best Agents

The language, techniques, and flows they actually use

Distinctive brands sound exactly like themselves on Candor, close enough that callers assume they’ve reached a person who works there.

Every Language (and Accent) You Serve

On every channel you already run

Your customers get the same service in their own language (regional accents included) without a separate understaffed queue standing behind a language you can only half support.

Measured Against Your Own Agents

We hold CSAT and FCR at or above what the same queues score with your human agents, on the same intents, in the queues you choose.

Your CX scorecard applied to our conversations, reviewed with your team
Your survey process ensures we’re comparing apples to apples
Your definition of resolution, so you can measure and justify ROI
A briefed handoff to a human at the right moment, so the escalation doesn’t start from zero

Published client figures sit on the case studies page.

SAME INTENTS, SAME QUEUES

CSAT

At or above your agents

FCR